Terms & Conditions

Placement of Orders

The placement of an order constitutes entering into the terms and conditions set out in this section. Your order will be confirmed by email. You will receive confirmation that your order has been processed and an electronic invoice sent to your email address provided. Opulence Gifts Australia’s agreement with you comes into existence once Opulence Gifts Australia has confirmed your order and your payment has been processed. Orders will not be dispatched until payment has been received in full.

Cancellation Of Orders

If you wish to cancel your order at anytime after the transaction, please email Opulence Gifts Australia at info@opulencegifts.com.au immediately. Once payment for an order has been accepted, cancellation will be at the discretion of Opulence Gifts Australia.

Refund Policy

It is the responsibility of the customer to inform Opulence Gifts Australia if a gift has not been received. Upon notification, we will follow up to ensure that the gift is delivered and received. In the unfortunate event that a gift has been damaged through the delivery process, we will routinely replace the gift with a no fuss attitude. Please email us at info@opulencegifts.com.au to organise for a replacement gift hamper or for any damaged item(s) to be re-delivered.

Should you prefer not to have a replacement gift hamper or damaged item(s) re-delivered, we will refund the credit card used for the value of the total transaction or for the value of the damaged item(s). We are committed to ensuring that your transactions with Opulence Gifts Australia are processed with a zero fuss attitude and complete customer satisfaction.

Substitution of Products

Opulence Gifts Australia reserves the right to substitute a product that is either temporarily or permanently unavailable, for a product of equal or higher, quality and value. This also includes all packaging material used, such as hamper boxes, ribbons and gift cards.

Sale of Alcohol

Under Australian Law, we are only permitted to sell gift hampers containing alcohol to persons over the age of 18 years. Under the Liquor Control Reform Act 1988, it is an offence: to sell or supply liquor to a person under the age of 18 years on licensed or regulated premises; or for a person under the age of 18 years to purchase, or attempt to purchase, liquor on licensed or regulated premises. For all gift hampers with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the hamper delivered.

Photographs

All photographic images within this website are owned by Opulence Gifts Australia, and permissions for their use are required. Some of the items used in our photographs have been used for styling purposes only and are not included in the gift hamper.

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